Terms & Policies
Refund Policy
Refund Policy
Last updated on March 20, 2025
Refund Policy
Last updated on March 26, 2025
Garoof Ltd
Trading Address: Garoof Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
1. Introduction
At Garoof Ltd ("we", "our", "us"), we aim to provide customers with a hassle-free and transparent experience when booking garage roof replacements. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Cancellation or Rearrangement by the Customer
Customers can rearrange their booking at any time before the contractor arrives without incurring a fee.
If a customer cancels their booking, the 20% deposit paid at the time of booking will be retained as a cancellation fee.
If a contractor has already been dispatched to the job site, an additional call-out fee may also apply.
Once work has commenced, refunds will not be issued unless there is a valid reason as outlined in section 4.
3. Cancellation by Garoof Ltd
We reserve the right to cancel a booking due to unforeseen circumstances, such as contractor availability or inaccurate information provided by the customer.
If we cancel a booking before any work has started, a full refund of the deposit will be issued.
If the assigned contractor is unable to complete the job due to site conditions not disclosed by the customer, a partial refund may be considered, minus any incurred costs.
4. Refunds for Issues with Workmanship
Garoof Ltd assigns vetted contractors but does not carry out the roofing work directly. Any issues regarding workmanship must first be raised with the contractor.
If a contractor fails to meet reasonable quality standards, we will assist in resolving the issue or, where applicable, facilitate a refund request.
If a refund is deemed appropriate, the amount will be determined based on the stage of work completed and costs incurred.
5. Refund Process
Refund requests must be submitted in writing to info@garoof.co.uk within 7 days of the issue arising.
We may require supporting documentation such as photos, invoices, or communications with the contractor.
Approved refunds will be processed within 14 days and returned via the original payment method.
6. Exclusions
Refunds will not be issued for:
Customer dissatisfaction with work completed as per agreed specifications.
Additional costs arising from incorrect or incomplete information provided by the customer.
Delays caused by weather or unforeseen site complications.
Changes to the scope of work made after booking confirmation.
7. Contact Us
Garoof Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
Email: info@garoof.co.uk
Refund Policy
Last updated on March 26, 2025
Garoof Ltd
Trading Address: Garoof Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
1. Introduction
At Garoof Ltd ("we", "our", "us"), we aim to provide customers with a hassle-free and transparent experience when booking garage roof replacements. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Cancellation or Rearrangement by the Customer
Customers can rearrange their booking at any time before the contractor arrives without incurring a fee.
If a customer cancels their booking, the 20% deposit paid at the time of booking will be retained as a cancellation fee.
If a contractor has already been dispatched to the job site, an additional call-out fee may also apply.
Once work has commenced, refunds will not be issued unless there is a valid reason as outlined in section 4.
3. Cancellation by Garoof Ltd
We reserve the right to cancel a booking due to unforeseen circumstances, such as contractor availability or inaccurate information provided by the customer.
If we cancel a booking before any work has started, a full refund of the deposit will be issued.
If the assigned contractor is unable to complete the job due to site conditions not disclosed by the customer, a partial refund may be considered, minus any incurred costs.
4. Refunds for Issues with Workmanship
Garoof Ltd assigns vetted contractors but does not carry out the roofing work directly. Any issues regarding workmanship must first be raised with the contractor.
If a contractor fails to meet reasonable quality standards, we will assist in resolving the issue or, where applicable, facilitate a refund request.
If a refund is deemed appropriate, the amount will be determined based on the stage of work completed and costs incurred.
5. Refund Process
Refund requests must be submitted in writing to info@garoof.co.uk within 7 days of the issue arising.
We may require supporting documentation such as photos, invoices, or communications with the contractor.
Approved refunds will be processed within 14 days and returned via the original payment method.
6. Exclusions
Refunds will not be issued for:
Customer dissatisfaction with work completed as per agreed specifications.
Additional costs arising from incorrect or incomplete information provided by the customer.
Delays caused by weather or unforeseen site complications.
Changes to the scope of work made after booking confirmation.
7. Contact Us
Garoof Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
Email: info@garoof.co.uk